Frequently Asked Questions

Dealer Drive, is the ultimate mobile app for automotive dealerships.

Dealer Drive is an efficient, reliable and easy-to-use business tool, enabling dealerships to streamline the process for conducting customer test drives and loaning vehicles.

Using Dealer Drive saves considerable time and eliminates the need for arduous paperwork as all data is recorded straight into the mobile device. Dealer Drive works by seamlessly capturing valuable customer and vehicle data during a customer test drive or when issuing a loan vehicle.

One of the key elements to effectively managing a dealership is having the right information available to make informed decisions. Dealer Drive promotes confidence in dealership reporting by providing detailed, accurate and timely data. With a dedicated Dealership Stats section, Dealer Drive provides transparency on dealership performance 24 hours a day, 7 days a week - in real time.

To learn more about Dealer Drive, please visit the 'Features' section of our website.

Email us: sales@dealerdrive.com.au

Phone us: 1300 317 401

Using Dealer Drive saves considerable time and eliminates the need for arduous paperwork as all data is entered straight into the mobile device allowing your staff to capture valuable customer data whilst on the go.

Dealer Drive works by seamlessly capturing valuable customer and vehicle data during a customer test drive or when issuing a loan vehicle.

Key benefits are as follows:

• Monitor your dealership whilst on the go - with live data
• Streamline test drive / loan car process
• Receive customer feedback during the purchase of a vehicle
• Determine the effectiveness of your advertising spend - with live data
• Improve quality of staff - compare your staff with the Dealer Drive average star rating system
• Save money - streamline traffic infringement process

Visit the 'Dealer Drive' section of our website to see why Dealer Drive is revolutionising the automotive industry.

Click on the 'Sign Up' page on our website and Dealer Drive will take you through the simple sign-up process.

Once the sign-up process is complete, Dealer Drive will send you a verification email to complete the set-up.

If you have any queries you can contact us at support@dealerdrive.com.au or call 1300 317 401.

Simply contact the Dealer Drive Support Team - support@dealerdrive.com.au or call 1300 317 401 and one of our support members will assist.

No, Dealer Drive is FREE to download from both the Apple App Store and Google Play for Android.

Once the nominated person from your dealership has signed in, they simply log-in via the Dealer Drive web app www.imotor.com.au/dealer-drive/ and invite relevant staff to sign-up for FREE.

Dealer Drive has a monthly subscription fee. Please contact Dealer Drive for further information. Email details: sales@dealerdrive.com.au or call 1300 317 401.

Yes, please search under iPhone apps when in the App Store and download this version.

If you have any queries please email us at support@dealerdrive.com.au.

Yes, Dealer Drive supports Android devices. Please visit Dealer Drive at Google Play to download the free app.

Dealer Drive requires Android 4.0 and above.

No, once you Sign Up you can start using the Dealer Drive Web app straight away... it's that simple!

Yes. As long as you have your own login details, you can access the Dealer Drive App via multiple mobile devices.

The Dealer Drive app is compatible for both Apple and Android products.

Apple Requirements - iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPhone 6, iPod touch (3rd generation), iPod touch (4th generation), iPod touch (5th generation) and iPad. Requires iOS 6.0 or later.

Android Requirements - 4.0 and above.

Visit Dealer Drive on both app stores to download the free app - Apple or Google Play

Dealer Drive supports the following:

• Internet Explorer 9 and above
• Google Chrome
• Safari
• Bing

If you're unsure of what your dealership has installed, please speak to your IT professional at the dealership to assist.

No problem! Just click on 'Forgot Password' on the login screen. Enter your email address and Dealer Drive will send you an email with password reset instructions. Once you have reset your password, please ensure you log-out of the mobile app and log back in using your new password.

Yes - you need an internet connection either via WiFi or your mobile carrier to run the Dealer Drive mobile app.

Dealer Drive is continually releasing product enhancements and new features, so it is important you regularly check back for version updates. Simply visit the App store to download the latest version.

This allows dealers to set up automatic stock reports directly from their DMS to Complete Dealer Services (CDS).

CDS will then convert your stock report into the Dealer Drive format and then send it directly into your Dealer Drive account.

This will ensure your stock in Dealer Drive is consistent with your DMS, and it also removes the manual uploading of your stock into Dealer Drive.

For further enquiries, please contact the team at Dealer Drive.

Email sales@dealerdrive.com.au or phone 1300 317 401.

Yes, all data is securely captured and is 100% owned by the dealership. Please see the Dealer Drive Terms & Policies section of our website which also includes our Privacy Policy - visit www.imotor.com.au/privacy/.

No, only nominated dealership staff can access your Dealership's vehicle and customer activity.

No, there is no need to log out of Dealer Drive each day.

You only need to log out and log back in when you have reset your password.

Please click on the 'Dealer Drive' section of our website. Here you will find our short tutorial videos which will assist you in getting started.

If you require any further assistance, please email support@dealerdrive.com.au and one of the Dealer Drive Support Team members will contact you to assist.

Yes, please do - we welcome your feedback!

Simply email us at sales@dealerdrive.com.au with your suggestions and feedback.